Choose the following
qualifications to get you there:
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What do they do?
Receptionists are the first impression for visitors and
callers to an organisation. In addition to greeting people
via phone or in person, receptionists will typically
perform the following tasks:
- Answering phones and working a switchboard
- Assisting enquirers with requests for information or
referring them to others within the organisation
- Arranging appointments, bookings or reservations for
people depending upon your industry
- Organising couriers
- Word-processing, filing, mail-outs, book-keeping,
banking and postal tasks
- Ordering office supplies and equipment
- Assist with the promotion of services or products
What do I need to become a Receptionist / Office Admin?
Usually experience or formal qualifications are not
necessary as most experience will be gained on the job,
however, a receptionist should have the following skills:
- Strong desktop application skills e.g word processing
and spreadsheet skills
- Good communication and listening skills
- Accuracy and confidence
- Organisational skills
- Neat presentation and a friendly manner
- Ability to deal with difficult people
Employment Opportunities
Almost all organisations have a
receptionist and office admins, so the employment
opportunities are wide and strong across
all industries ranging from financial
services, hospitality, hotels, tourism,
travel agencies, hospitals, schools and
professional services organisations.
The nature of the work will vary, and for
career advancement, a receptionist should
aim to broaden their skill base to include
clerical and administrative, secretarial
and account keeping responsibilities.
The demand for receptionists is unlikely
to diminish and the employment prospects
are very strong.
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