Students
"To any one thinking about taking the first step in changing their career, I would recommend looking into a career with Computer Power."
Lisel, (Diploma of eBusiness Support)
Certificate IV in Information Technology (Client Support) > IT Courses

For more course information, view our printable PDF.
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Course description
  • Operate a computer
  • The internet and e-commerce
  • Microsoft software applications
  • PC fundamentals
  • PC set up
  • PC advanced
  • Networking fundamentals
  • Data communication fundamentals
  • Network operating systems
  • Data communication
  • Accounting fundamentals
  • Electronic accounting concepts
  • Help desk problem solving
  • Extended customer service
  • Professional development
  • Employment preparation

Major Course Goals
Upon completion of this course, students will be able to:
  • Operate and maintain a personal computer
  • Configure and administer a local area network
  • Use common word processing, spreadsheet, and presentation packages
  • Provide advanced skills in hardware and software support
  • Demonstrate communication, time management, goal setting, planning and customer relation skills.

Career paths
CAREER ENTRY
Help Desk
PC Support
Customer Support
Technical Support
Systems Support
Software Support
FUTURE OPPORTUNITIES
Support Manager
Network Administrator
Customer Service Engineer
Trainer